Quality

Select the best possible!
Our registered and certified practitioners are well trained and motivated professionals which:
  • Put the customer's targets and goals in front
  • Deliver added value for your money
  • Keep improving themselfs through Contining Professional Development (ongoing education)
  • Comply with the code of conduct and procedure requirements
  • Accountable based on independent disciplinary rules and dispute settlement handling
  • If full certified: have the obligation to have a professional and business liability insurance
  • Are market-oriented professionals, active on the local, national or international market
  • Are part of an international network of professionals
We distinguish various practitioners:
  • Arbitrators
  • Conflictcoaches
  • Mediators | court mediators | family mediators
  • Negotiators | content negotiators | master negotoators
Our keywords and promises:
  • Independent & reliable
  • Affordable, effective & to-the-point
  • Approachable, operated out of Germany, Netherlands and South Africa
  • Tailor-made solutions
  • Internationally recognised
  • ISO 9001 certified by LLoyds Register
  • Supervised by ICC Council
  • Accredited as Qualifying Assessment Program (QAP) with International Mediation Institute (IMI)
All information about our quality at a glance!
Version: March 2017
(click the subject to read more)
About Alternative Dispute Resolution (ADR)
About ADR certified practitioners (arbitrators | conflictcoaches | mediators | negotiators)
ISO 9001:2015
ISO 25010
ICC Council
CRKBO
Mission & quality policy
Accredited agencies
Continuing Professional Development (CPD)
Exams